Introduction to NLP Taster Day - Sarah Urquhart

Terms & Conditions

The terms and conditions below specifically relate to paid courses.

Please read the terms and conditions below before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the course will start within this time, you may be charged for what you've used.

The Consumer Rights Act 2015 says:
	
- you can ask us to repeat or fix the services if it's not carried out with reasonable care and skill, or get some money back if we can't fix it
- if a price hasn't been agreed upfront, what you're asked to pay must be reasonable
- if a time hasn't been agreed upfront, it must be carried out within a reasonable time
	
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

- your legal rights and responsibilities
- our legal rights and responsibilities, and
- certain key information required by law

This contract is used for when you and we enter into a contract that is not on our premises. 

In this contract:

- 'We', 'us' or 'our' means The Coaching Academy UK Limited, and
- 'You' or 'your' means the person buying courses from us

If you don't understand any of this contract and want to talk to us about it, please speak with our representative or contact us by:

- e-mail info@the-coaching-academy.com (Monday to Friday: 9am to 5pm), and
- telephone 0208 996 5057 (Monday to Saturday: 9am to 5pm). We may record calls for quality and training purposes.

Who are we?

We are registered in England and Wales under company number 03935541.

Our registered office is at: Gable House, 18-24 Turnham Green Terrace, Chiswick, London W4 1QP.

Our VAT number is: 768562188.

We are a training organisation. We are not an agency.

We are registered with the Association for Coaching International, Golden Cross House, 8 Duncannon Street, London WC2N 4JF.

1	Introduction

1.1	If you buy courses from us you agree to be legally bound by this contract.

2.1	When buying any courses, you also agree to be legally bound by extra terms which may add to, or replace some of, this contract. This may happen for legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one week's notice.

2	Information we give you

2.1	By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We will give you this information in a clear and understandable way. Typically, we will give you this information in our quotation before you buy the course from us.

Information we will give you:

We will give you information on:
	
- the main characteristics of the courses you want to buy
- who we are, where we are based and how you can contact us
- the total price of the course including any taxes (or where this cannot reasonably be worked out in advance, the manner in which we will work out the price)
- how to exercise your right to cancel the contract and the costs of doing so
	
2.2	The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3	If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3	Ordering courses from us

3.1	Below, we set out how a legally binding contract between you and us is made:

3.1.1	Any quotation given by us before you make an order for a course is not a binding offer by us to supply such a course.

3.1.2	When you decide to place an order for a course with us, this is when you offer to buy such a course from us.

3.1.3	When you place your order with our representative, we will acknowledge it in person. This acknowledgement does not, however, mean that your order has been accepted.

3.1.4	We may contact you to say that we do not accept your order. If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons:

(a)	we cannot carry out the course (this may be because, for example, we have a shortage of staff)

(b)	we cannot authorise your payment

(c)	you are not allowed to buy the course from us

(d)	we are not allowed to sell the course to you

(e)	there has been a mistake on the pricing or description of the course.

3.1.5	We will only accept your order when we will email you to confirm this (Confirmation E-mail). At this point a legally binding contract will be in place between you and us.

3.2	The contract will relate only to the course which we have confirmed in the Confirmation E-mail. We will not be obliged to supply any other course which may have been part of your order until we have confirmed in a separate Confirmation E-mail.

3.3	You may transfer to an alternative course without charge, unless it is within two weeks of the original agreed course date, in which event a transfer fee of £50 plus VAT per training day will be payable by you in advance of the new course date.

3.4	If you are under the age of 18 you may not buy any course from us. 

4	Carrying out of the courses

4.1	We must carry out the course at the time or within the period which you and we agree (either with our representative or in writing).

4.2	Our carrying out of the course might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the course, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the course as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include:

4.2.1	you change the course (and this means we have to do extra work or wait for extra materials)

4.2.2	materials are not delivered at the time agreed with the supplier of the materials (and we cannot obtain a replacement within a reasonable time or the price charged by a supplier is much higher than the original charge)

4.2.3	we cannot access the site at the times we agreed with you

4.2.4	poor weather conditions.

5	Charges and payment

5.1	The price of our courses will be as quoted on our website www.the-coaching-academy.com from time to time or on our promotional literature.

5.2	Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email. 

5.3	The two-day Foundation in Life Coaching course is free of charge. Please see the separate Terms and Conditions that apply to the Foundation in Life Coaching course. By registering for the free two-day event you will be signed up for our weekly coaching ezine, which you can cancel at any time using the unsubscribe option.

5.4	Our website and promotional literature refer to a number of courses and it is always possible that, despite our best efforts, some of the courses listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a course's correct price is less than our stated price, we will charge the lower amount when dispatching the Confirmation E-mail to you. If a course's correct price is higher than the price stated on our website or in our promotional literature, we will normally, at our discretion, either contact you for instructions before dispatching the Confirmation E-mail, or reject your order and notify you of such rejection.

5.5	We are under no obligation to provide the course to you at the incorrect (lower) price, even after we have sent you a Confirmation E-mail, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mistake.

5.6	Payment for all courses must be by credit or debit card, cheques, BACS or CHAPS transfer and received by us in cleared funds prior to your attendance on the course. We accept payment with Visa, Mastercard and American Express. 

5.7	We will not charge your credit or debit card until we despatch the Confirmation E-mail. 

5.8	All payments by credit card or debit card need to be authorised by the relevant card issuer.

5.9	Price differences may arise as a result of delegates booking courses with us at different times or subject to different promotions from time to time. We are under no obligation to refund any price differences.

5.10	The price of the courses are in pounds sterling (£)(GBP) and includes VAT at the applicable rate.

5.11	All deposits and course fees are non-refundable, unless you cancel within 14 days of the conclusion of this contract (see clause 6 for more details).

6	Right to cancel this contract

6.1	We reserve the right to terminate the contract immediately without liability if;

6.1.1	in respect of the Protégé Fast Track Programme Course only, you fail to complete the Protégé Course within 60 months of the date of Confirmation E-mail;

6.1.2	you fail to complete any other course within 24 months of the date of Confirmation E-mail; or

6.1.3	in our opinion you cause disruption on any course or take any action which brings us (or any of our employees, agents, consultants or sub-contractors) into disrepute or adversely affects our goodwill or reputation.

6.2	You have the right to cancel this contract within 14 days without giving any reason.

6.3	The cancellation period will expire after 14 days of the conclusion of the contract.

6.4	To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form

To: The Coaching Academy UK Limited, Gable House, 18-24 Turnham Green Terrace, Chiswick, London W4 1QP (or e-mail support@the-coaching-academy.com): 
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following course [*], 
Ordered on [*]/received on [*], 
Name of consumer(s), 
Address of consumer(s), 
Signature of consumer(s) (only if this form is notified on paper), 
Date 
[*] Delete as appropriate

6.5	To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired

6.6	We will wait until the 14-day cancellation period in this clause 6 is over before we start to carry out the course, unless:

6.6.1	you want us to carry out the course during the 14-day cancellation period

6.6.2	we have agreed to do so, and

6.6.3	you have signed a written confirmation (a copy of which is set out in the box below) and given it to our representative (if you do this, the written confirmation which you sign will form part of this contract as though set out in full here)

Written confirmation to start carrying out the courses within the 14-day cancellation period

Confirmation to start work early:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel the contract within 14 days. This may happen because you change your mind.
By signing this written confirmation and giving it to our representative, you agree that, on your request, we can start to carry out the course during the 14-day cancellation period.
You still have a right to change your mind and cancel the contract during the 14-day cancellation period, however, we will charge you for the cost of the course carried out by us until the time when you tell us that you want to cancel the contract. The amount we charge you will be in proportion to what we have carried out, in comparison with the full coverage of this contract.
You acknowledge, however, that you will lose the right to change your mind and cancel the contract during the 14-day cancellation period once the course have been fully carried out by us. If this happens, we will charge you for the full cost of the course carried out by us.
To: The Coaching Academy UK Limited, Gable House, 18-24 Turnham Green Terrace, Chiswick, London W4 1QP [or e-mail support@the-coaching-academy.com).
I/We [*] hereby give notice that I/We [*] request you to supply of the following course [*] on the following date [*]
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s),
Date
[*] Delete/ insert details as appropriate

7	Effects of cancellation

7.1	If you cancel this contract courses within the 14-day cancellation period we will reimburse to you all payments received from you, except where we have started carrying out the course within the 14-day cancellation period and you have signed our written confirmation to start carrying out the course within the 14-day cancellation period (see clause 6.6 for more details).

7.2	We will make the reimbursement without undue delay, and not later than 14 days after the days on which we are informed about your decision to cancel this contract.

7.3	We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

8	Nature of the services

8.1	The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example:

8.1.1	the services are carried out with reasonable care and skill

8.1.2	you must pay a reasonable price for the services, and no more if you and we haven't fixed a price for the services, and

8.1.3	we must carry out the services within a reasonable time if you and we haven't fixed a time for the services to be carried out.

9	Faulty services

9.1	Your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

9.2	Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.

9.3	You should notify us (as provided for in clause 6.3) if you are unhappy with any part of the course within 30 days of your attendance on the course in accordance with our complaint handling policy.

10	Intellectual Property Rights

10.1	All intellectual property rights (including, without limitation, copyright, moral rights, design rights, trademarks and patents) and all other rights in the course content and course materials belong to us. We licence to you all such rights on a non-exclusive basis for the purpose only of enabling you to attend, participate and, where you are able, to complete the course. 

10.2	You are also permitted to use small extracts of the course content and course materials for your personal use as a coach only. Reproduction or distribution of the course content and course materials is strictly prohibited.

10.3	Use of our logo is strictly prohibited without our prior written consent.

10.4	Audio and visual recordings of our Courses is strictly prohibited without our prior written consent.

10.5	Occasionally we may film or record course trainers delivering the course during your attendance. You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.

10.6	Occasionally we may need to record your assessed coaching calls as part of our quality control procedures and to maintain external endorsements and accreditations. You authorise us to use these recordings in accordance with the law, without the need for further consent.

10.7	You acknowledge that certain information contained in the course and course materials is already in the public domain.

10.8	You are not permitted to sell or promote products or services at our events without our prior written permission. 

11	Your privacy and personal information

11.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. 

11.2	Our Privacy Policy is available at https://www.the-coaching-academy.com/about/privacy.asp.

12	End of the contract

12.1	If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

13	Limit on our responsibility to you

13.1	Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

13.1.1	losses that:

(a)	were not foreseeable to you and us when the contract was formed

(b)	that were not caused by any breach on our part

13.1.2	business losses

13.1.3	losses to non-consumers.

11.2	Our liability for losses you suffer as a result of our breach of contract is strictly limited to the price of the course which you purchased.

11.3	We are not liable for additional costs due to changes in courses, content, venues or trainers. Every effort will be made to provide reasonable notice where possible.

11.4	Your success in building any business is dependent on a number of factors. We give no guarantee that by attending and/or completing our course you will experience success in any business or activity that you may carry on following our course.

14	Disputes

14.1	We will try to resolve any disputes with you quickly and efficiently.

14.2	If you are unhappy with:


14.2.1	the course

14.2.2	our service to you generally

14.2.3	any other matter

please contact us as soon as possible.

14.3	If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.

14.4	If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract

14.5	Relevant United Kingdom law will apply to this contract

15	Third party rights

15.1	No one other than a party to this contract has any right to enforce any term of this contract

15.2	You may not transfer any right or obligation under this agreement, in whole or in part, without our prior written consent.

15.3	We may subcontract or delegate (but not otherwise deal with) any or all of our obligations under this agreement. Under those circumstances we will give you prior written notice including the identity of the relevant subcontractor.
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Introduction to NLP Taster Day - Sarah Urquhart

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