Posted 2037 Days Ago in: Book ReviewsCategoriesTagsSearch
This is a book that can literally change your life and the lives of those around you... seems like hype?
Crucial Conversations: Tools for talking when the stakes are high
by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
Although this is not a coaching book, there are many useful techniques and ideas for coaches. This is a book that can literally change your life and the lives of those around you...seems like hype?
Well, how often do you come out of a really critical meeting or important discussion with a loved one and think--boy, that didn't go well, why on earth did I say that stupid thing? When conversations become crucial, the fight or flight response usually kicks in, our brains shut down, emotions run high and instinct takes over. This works well when running away from a sabre-toothed tiger but not so well when dealing with a boss, co-worker or family member. The book (the first of a series) is based on extensive research into how people communicate under stress, and why some people are much better at communicating effectively in all circumstances. Not only do they describe what happens when conversations deteriorate in silence or violence, but they also provide useful tools on how to communicate more effectively, manage one's emotions and how to make it safe to talk about almost anything. It makes it easier to hold people accountable and to challenge unacceptable behaviour in a constructive and productive way.
The research is explained in through clear and interesting stories, the language is professional and easy to understand and the techniques are given in outline and in detail. There are even suggestions about different ways to read the book to suit you and your needs. Even a brief outline of some of the techniques shared with others has helped them--so here are the highlights.
To manage a crucial conversation, you
Each of the above is covered in detail and practical illustrations from work, home and social situations show how the theories work in practice. I have recommended this book to so many people, and without exception, everyone has come back later and thanked me for suggesting such a useful book. I think it should be on the national curriculum.
Posted 2029 Days Ago in: Coach Spotlight
Deciding to go ahead with the programme was a big decision both in terms of the money and also pushing myself outside of my comfort zone but at the same time, I wasn't happy with my situation and I knew I wanted to make big changes. So, I relied on my instinct and the gut feeling that it was the right thing to do.
Posted 2037 Days Ago in: Coach Spotlight
In late 2012, I decide to take a break from my previous career but wasn't quite sure where I wanted to end up. After a few months of just enjoying freedom from the 9 - 5 (or the 7:30 - 6 in my case) I needed to make some decisions.