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These terms and conditions apply to all Coaching Academy programmes.
All programmes are as described in our most recent promotional literature, although we do reserve the right to add value, upgrade the training venue, use more suitable trainers and modify the programme’s content to reflect the advice of our Quality Review Board.
Our payment terms:
- Full payment for the programme must be received prior to attending the training workshop, unless you have been accepted onto our payment plan scheme. In this situation we must have completed paperwork returned to us at least seven days prior to attendance.
What happens if you can’t attend the programme
- Course fees are non-refundable, however you may transfer to an alternative course date without charge (unless it is within two weeks of the agreed course date, in which case a transfer fee is due before you can book your place on an alternative event in the future). The transfer fee will be £50 + VAT for each day of training.
If you are not happy with the programme
We are confident that we will exceed your expectations, however:
- If you are unhappy with any other part of the programme, please write to The Director of Coach Development, c/o The Coaching Academy UK Ltd, within 30 days of the workshop. We say 30 days because we believe you should have experienced every part of the programme by this time.
Our materials
- We have spent considerable time and money compiling our training materials and they are copyrighted to us. You are able to use small extracts for your personal use as a coach only. Any reproduction or distribution is not allowed.
- You may not use our logo without our written permission.
- Audio and video recording during workshops is not allowed.
- Occasionally, we film trainers and your attendance at the course gives us the right to use your image and voice in any recordings without payment to you.
Other Points
- The Coaching Academy is a training organisation, not an agency. Your success in building your business is in your hands – although we will help you in any reasonable way possible.
- We are not liable to refund fee differences that may arise due to delegates booking at different times, promotions etc.
- The programme may contain material that is in the public domain.
- Your diploma programme must be completed with twelve months of commencement.
- If we change the venue, even at short notice, we will of course inform you. However, we will not be liable for any travel or additional accommodation costs you might incur due to this change.
- We rarely cancel programmes but if we do, we apologise for any inconvenience but cannot compensate you in any way.
- In the event that The Coaching Academy is liable to any extent under this agreement or general law, liability is limited to the amount of the fee paid by you.
- By registering on this training programme, you are allowing us to use your personal data so that we can maintain your membership. Occasionally we allow carefully selected companies, in the areas of personal development and training, to send you information on their programmes.
Guarantee Terms and Conditions
- This guarantee supersedes all previous guarantees with immediate effect
- Students need to attend all live training before making the decision to evoke this guarantee.
- Students who have already completed or are part way through their live training cannot evoke this guarantee retrospectively.
- This guarantee applies to the Diploma and the Diploma Excel only
This guarantee is of training quality, not anything else (for example, you don’t enjoy the lunch!) |
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